FAQ's
We’re here to make your branding journey easy! Browse our FAQs for quick answers, and if you still have questions, our team’s always just a message away. Please don’t hesitate to contact us directly. We’re always happy to help!
About Logo Masters LLC
What services does Logo Masters LLC offer?
We offer high-quality embroidery, screen printing, and heat-pressed transfer services, and promotional products to create custom items for businesses of all sizes.
Where is Logo Masters LLC located?
We are located in San Antonio, Texas, but we serve clients throughout the surrounding area and offer worldwide shipping.
Embroidery Process
What types of items can be embroidered?
We can embroider a wide variety of items, including hats, shirts, bags, jackets, and more.
How long does the embroidery process take?
The turnaround time for embroidery depends on the design’s complexity and the quantity of items ordered. However, we typically complete orders within 1-2 weeks after approval, and all items have arrived.
Do I need to provide a digitized logo for embroidery?
Yes, we require a digitized logo file for embroidery. If you don’t have one, we can digitize it for an additional fee.
Screen Printing Process
What is the difference between embroidery and screen printing?
Embroidery involves stitching a design onto fabric, while screen printing uses a stencil to apply ink onto fabric. Screen printing is generally a more affordable option for simpler designs or large quantities of items.
What types of materials can be screen printed?
Screen printing can be used on a variety of materials, including cotton, polyester, and blends.
Heat Printing Process
What is heat press transfer?
Heat press transfer involves using heat and pressure to apply a pre-made design onto fabric. This is a good option for smaller quantities of items or for simple designs.
How long do heat-pressed transfers last?
With proper care, heat-pressed transfers can last for several washes.
Benefits of Promo Products
What are the benefits of investing in promotional products?
Promotional products are a great way to increase brand awareness, build customer loyalty, and generate sales leads. They are also a cost-effective marketing tool that can be used for a variety of purposes.
Texas Resale Certificate
What is a Texas Resale Certificate?
A Texas resale certificate allows you to purchase goods for resale without paying sales tax. You may need a resale certificate if you plan to purchase promo items for resale.
Getting a Quote and Working with Logo Masters LLC
How do I get a quote for my custom promo items?
You can easily request a free quote here. We will need information about the type of item you want, the quantity, and the desired design.
What is the process of working with Logo Masters LLC?
Once you have approved a quote, we will work with you to finalize the design and get your order started. We will keep you updated on the progress of your order and will notify you once it is complete.
Additional FAQs
What file formats do you accept for artwork?
We typically accept vector artwork in .ai, .eps, or .pdf format, and for embroidery .emb.
Do you offer any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for more information.
What is your return policy?
We are confident you will be happy with your custom promo items. However, if there is a problem with your order, please contact us within 30 days of receipt for a replacement or refund.
For reference our size guide is attached below:
